Turizam Volume 27, Issue 1-1
EMPLOYEE SATISFACTION AS A KEY FACTOR FOR THEIR RETENTION: A CASE STUDY OF SERBIAN HOSPITALITY AND TOURISM EMPLOYEES
Authors: Ivana Janković, Miloš Ćirić, Igor Stamenković
Abstract: Professional satisfaction of employees is certainly one of the factors towards the success of catering and tourism companies. The aim of this paper is to determine level of job satisfaction and see the key reasons for termination of employment in the hospitality and tourism sector. The methodology used in this paper is based on a questionnaire. The target group for this research are employees in the hospitality and tourism sector of the Republic of Serbia. 136 respondents participated in the research, the results are presented using descriptive statistics. The obtained results show that the positive aspects of work are monetary stimulation, while the negative aspects are generally insufficient funds for work. As for the reasons for leaving the organization, the focus is mainly on employee dissatisfaction with the salary or some health problem.
Keywords: job satisfaction, quitting the job, hospitality, tourism, Serbia.
Article info: 1-11
Received: April 2021 | Accepted: February 2022