Teaching assistant

PhD Jelena Tepavčević

jelenat91@gmail.com

PhD Jelena Tepavčević

Teaching assistant 

Born on 3/3/1991. in Vrbas. She graduated in 2014, and in 2015 she defended her master’s thesis with the topic “Hotel location and exterior as elements of guest satisfaction” at the Department of Geography, Tourism and Hotel Management, Faculty of Science and Mathematics in Novi Sad. She enrolled in doctoral studies in 2016 in the field of geosciences (tourism), and defended her doctoral dissertation entitled “Qualitative analysis of online reviews of users of hospitality services” in 2023.

Telephone: +381 21 485 2842

E-mail: jelenat91@gmail.com; jelenat@dgt.uns.ac.rs

Consultations: by appointment, office number 15

Titles:

  • 2018. – Trainee researcher at the Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad.
  • 2021. – Teaching Assistant at the Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad.
  • 2024. – Teaching Assistant with a doctorate at the Department of Geography, Tourism and Hotel Management, Faculty of Science, University of Novi Sad.

Courses:

  • Bachelor studies:
    • Basics of hotel management
    • Hospitality industry management
    • Environmental management in the hotel industry
    • Risk management in hospitality industry
    • Accommodation and hotel housekeeping management
  • Master studies:
    • Promotion and sale of gastronomic products

Field of scientific research:

  • Qualitative analysis of user reviews
  • Application of information technologies in the hotel industry
  • Application of statistical methods in the hotel industry

Projects:

  1. “Transformations of Serbia’s geospace – past, contemporary problems and proposed solutions” (NIO: Faculty of Science, University of Novi Sad; project registration number: OI 176020).
  2. “The role and importance of social tourism in the context of the development of sustainable tourism in Vojvodina“, Program of interest for the development of scientific research activity in AP Vojvodina in 2022 (article).
  3. “Intangible cultural heritage in the function of preserving the national identity of the Montenegrin ethnic group in Vojvodina“, program for financing scientific research and development research projects of national minorities – national communities in AP Vojvodina in 2023 (member).
  4. “Reducing the negative impact of invasive crayfish Faxonius limosus in the Danube by smart exploration of their meat and shells” (DANUBEcare), program PRIZMA of the Science Fund of the Republic of Serbia, member.

Other important information

  • Micros Fidelio certificate
  • Seminar on business according to HACCP standards
  • Member of Marketing team of Department of Geography, Tourism and Hotel management
  • Deputy member of the commission for the evaluation of the quality of services in hospitality and tourism in the area of AP Vojvodina.
  • Member of the organizing committee of the CTTH conference.

Selected references:

  1. Tepavčević, J., Dubover, D. A., & Nikolić, G. (2023). Mining meaning from online hotel reviews: identification of determinants of (dis-) satisfaction using Latent Dirichlet allocation. Journal of the Geographical Institute “Jovan Cvijić” SASA, 73(3), 339-354.
  2. Tepavčević, J., Josipović, M. & Milojica, V. (2021), “Determining the Relationship Between Job Satisfaction, Dependence on Tips and Turnover Intentions: The Case of Hotel Employees”, Grima, S., Özen, E. and Boz, H. (Ed.) Contemporary Issues in Social Science (Contemporary Studies in Economic and Financial Analysis, Vol. 106), Emerald Publishing Limited, Bingley, pp.
  3. Nikolić, K., Vujasinović, V., & Tepavčević, J. (2023). Does the acceptance of insects as food depend on sociodemographic characteristics: The case of Serbia. Hotel and Tourism Management, 11(2), 61-74.
  4. Tepavčević, J., Blešić, I., Petrović, M. D., Vukosav, S., Bradić, M., Garača, V., … & Lukić, D. (2021). Personality traits that affect travel intentions during pandemic COVID-19: The case study of Serbia. Sustainability, 13(22), 12845.
  5. Tepavčević, J., Blešić, I., Bradić, M., Ivkov, M., Stefanović, V. (2016). Važnost lokacije i eksterijera gradskih hotela kao elemenata zadovoljstva gostiju. Arhitektura i urbanizam, 43, 7-16.
  6. Tepavčević, J., Blešić, I., Bradić, M. (2018). Kvalitativna analiza recenzija gostiju italijanskih restorana sa portala TripAdvisor, Marketing, 49(2), 83-92. 
  7. Blešić, I., Tepavčević, J., Stanić, M., Dragin, A., Ivkov, M. (2019). Uticaj inovacija na uslužnu orijentaciju zaposlenih u hotelijerstvu. Marketing, 50(1), 13-23. 
  8. Luković, S., & Tepavčević, J. (2022). HR practices and firm performance: the mediating effect of business strategy. BizInfo (Blace) Journal of Economics, Management and Informatics, 13(2), 1-11.
  9. Tepavčević, J., Vukosav, S. & Bradić, M. (2021). The impact of demographic factors on work-family conflict and turnover intentions in the hotel industry. Hotel and Tourism Management, 9(2), 1-11. 
  10. Blešić, I., Tepavčević, J., & Bradić, M. (2023). Occupational stress indicators in the hotel industry: The case of housekeeping and front office employees. Bizinfo (Blace), 14(1), 1-7.