Full Professor, Chairman of Hotel management

PhD Ivana Blešić

ivana.blesic@dgt.uns.ac.rs

Biography

Date and place of birth: August 6, 1975. Novi Sad.

In October 2007, she defended her master’s thesis in hotel management. In July 2010, she defended her doctoral dissertation, “Quality of Hotel Services as a Factor in Market Position in Spas of the West Morava Region.”

Contact

Phone: +381 21 485 2835; Fax: +381 21 459-696

E-mails: ivana.blesic@dgt.uns.ac.rs; ivana.blesic@gmail.com

Position held

  • Assistant  candidate (2007-2008)
  • Assistant (2008-2011)
  • Assistant Professor (2011-2015)
  • Associate Professor (2015-2020)
  • Full professor (2020 -)

Courses

  • Qualitative and quantitative research methods in tourism
  • Global tendencies in international hotel management
  • Service orientation of employees in tourism and hotel management
  • Quality Management
  • Hospitality management
  • Sales department and front office management
  • Room division management and housekeeping

Other important information

Foreign languages: English, Russian

Other related employment and activities

  • Member of National Council for tourism development of Republic of Serbia (2013-2014)
  • Member of a working group on drafting a bill on amendments to the Law on Tourism and setting up regulation in the area of tourism (2014)
  • Specialist consultant within the working group Statistics, analysis and market research of the National Council for tourism development of Republic of Serbia (2014)
  • Member of a working group of the Chamber of Commerce and Industry of Vojvodina for economic relations with foreign countries (2014-2017)
  • PhD Ivana Blešić was employed in the sales and marketing department of Hotel Park in Novi Sad. (2001-2006)

Selected references

  1. Blešić, I. (2017). Quality management in tourism and hotel industry. University of Novi Sad, Faculty of Science, Department of Geography, Tourism and Hotel Management, Novi Sad. ISBN 978-86-7031-446-7.
  2. Popov-Raljić, J., & Blešić, I. (2012 and 2016). Food safety – application of HACCP systems in hospitality and hotel industry. University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Novi Sad. ISBN 978-86-7031-259-3.
  3. Blešić, I., Petrović, M. D., Gajić, T., Tretiakova, T., Vujičić, M., & Syromiatnikova, J. (2021). Application of the analytic hierarchy process in the selection of traditional food criteria in Vojvodina (Serbia). Journal of Ethnic Foods, 8, 1-13. https://doi.org/10.1186/s42779-021-00096-2
  4. Gajić, T., Đoković, F., Blešić, I., Petrović, M. D., Radovanović, M. M., Vukolić, D., … & Mićović, A. (2023). Pandemic boosts prospects for recovery of rural tourism in Serbia. Land, 12(3), 624. https://doi.org/10.3390/land12030624
  5. Blešić,I. Kovačić, S., Petrović, M., & Milićević, S. (2021). The effects of organisational factors on work outcomes in hospitality: the role of resilience, European Journal of International Management, DOI: 10.1504/EJIM.2021.10040417
  6. Blešić, I., Ivkov, M., Tepavčević, J., Popov Raljić, J., Petrović, M. D., Gajić, T., … & Lukić, T. (2022). Risky Travel? Subjective vs. Objective Perceived Risks in Travel Behaviour—Influence of Hydro-Meteorological Hazards in South-Eastern Europe on Serbian Tourists. Atmosphere, 13(10), 1671.
  7. Blešić I, Pivac T, Kovačić S, Cimbaljević M, Lukić T, Bubalo Živković M, Đerčan B, & Bjelajac D. (2022). Place Attachment, Cultural Involvement, and Residents’ Attitudes towards Tourism Development: The Case of Novi Sad, the European Capital of Culture 2022. Sustainability, 14(15):9103. https://doi.org/10.3390/su14159103.
  8. Aleksić, M., Raljić, J. P., Gajić, T., Blešić, I., Dragosavac, M., Penić, M., & Bugarčić, J. (2022). Factors of Airline Selection and Reflight Intention During the Pandemic/Case of Serbian Airlines Users. Frontiers in psychology, 13, 915321. https://doi.org/10.3389/fpsyg.2022.915321.
  9. Blešić, I., Petrović, M. D., Gajić, T., Tretiakova, T. N., Syromiatnikova, J. A., Radovanović, M., … & Yakovenko, N. V. (2021). How the Extended Theory of Planned Behavior Can Be Applied in the Research of the Influencing Factors of Food Waste in Restaurants: Learning from Serbian Urban Centers. Sustainability, 13(16), 9236. https://doi.org/10.3390/su13169236.
  10. Ivkov, M., Božić, S., & Blešić, I. (2019). The effect of service staff’s verbalized hospitality towards group diner’s additional purchases and tipping behaviour. Scandinavian Journal of Hospitality and Tourism, 19(1), 82-94. https://doi.org/10.1080/15022250.2017.1415168