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Authors: Barış Erdem, Gülmira Samatova, Nadira Turganbayeva,
Sapargül Turdubekova, Dinara İsakova

Abstract: In this research were aimed to determine the profiles of employees working at food and beverage establishments in Kyrgyzstan. Data of the research are collected by survey technique from
304 employees who work in different positions of 21 food and beverage establishments in Bishkek.
According to findings; more than half of the employees are female and single, a majority
of them are between 17 and 30 years old and more than 50% of the participants are vocational
school or bachelor graduates. In addition to these findings, the results indicate that around
one of every two participants have no tourism education at any level. It is revealed that almost
half of the participants work from 9 to 12 hours and average wage of most of these employees is
under 250 dollars per month. Nevertheless, it was detected that almost half of the participants
were generally pleased to work in food and beverage sector.

Keywords:Food and Beverage Establishments, Human Resources, Kyrgyzstan.

DOI: 10.5937/turizam23-20686

Article info: 69-85

Received: February 2019 | Accepted: Jun 2019

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Authors: Vedran Milojica

Abstract: Globalization influenced significantly tourism industry in terms of acceleration of changes in
the tourist market, with a particular accent on the increase of tourist movements and changes
in tourist preferences. One of the reasons with a significant impact was the development of the
Internet which resulted in easier obtaining of information about tourist destinations and their
offer, especially through use of websites created primarily for the presentation and promotion
of tourist offer. Contemporary tourists prefer to travel “virtually”, respectively search for details
about a destination online before making a decision about visiting it. In order to achieve maximum
success in turning potential tourists into visitors, tourist websites need to be created as
an ideal combination of images and texts which will reveal the destination´s particularities
and stimulate a positive decision in the decision-making process. In order to determine its success,
the website needs to be evaluated through determining website user´s attitudes towards
its contents. The purpose of this paper is to determine the website user´s level of satisfaction
post-browsing the website contents on the example of the official website of the Tourist Board
of Zagreb, and whether website users would be willing to recommend it to others in search for
information about the destination. The following scientific methods will be used: inductive
and deductive method, method of analysis and synthesis, statistical methods (descriptive statistical
analysis, correlation and regression analysis), etc. It is expected that the results of the
empirical research will determine all the website´s advantages, as well as the potential weaknesses,
all of them aimed at its improvement, which will have a positive influence on better
presentation of tourist offer, attracting higher number of tourists, which will finally result in
achieving competitiveness on the tourist market.

Keywords:tourist websites, measuring satisfaction, repeat visit intention, city tourist offer,
Zagreb
DOI: 10.5937/turizam23-22206

Article info: 86-99

Received: May 2019 | Accepted: Jun 2019

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Authors: Zuzana Kvitkova

Abstract: Word-of-mouth is an important factor in all phases of the purchase decision-making process. As the web 2.0 came in, online reviews platforms grew up and started significantly influencing the travel behavior in the last years, including gastronomy. The largest platform is Tripadvisor. com. With respect to worldwide usage and importance of Tripadvisor.com in the tourism sector, this was chosen as a base for the research of restaurant reviews. This study aims to identify whether there are differences in the satisfaction level with the restaurants between language groups. Prague is the top highlight of the tourism offer of the Czech Republic. The capital is also a leader in regards to quality and luxury services, gastronomy is no exception. According to Tripadvisor.com, there are almost 120 restaurants offering fine dining and most of them offer a good quality according to the reviews. This type of restaurants for the high-end customers was analyzed to identify the most demanding language groups and the less critical language groups. The German, Spain, Italian, French and Czech language were analyzed. With some limitations, we can assign the language to a nationality. The average evaluation for each language is calculated and the statistical tests are made to confirm the findings.

Keywords:restaurants, online reviews, language-specific

DOI: 10.5937/turizam23-21570

Article info: 100-106

Received: May 2019 | Accepted: July 2019

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Authors: Nicholas Hryhorczuk, Alexander Zvinchuk, Zoreslava Shkiriak-Nyzhnyk,
Liudmyla Slobodchenko, Alla Matsola, Daniel Hryhorczuk

Abstract: The aim of this paper was to determine whether engagement in tourism is associated with risky
behaviors among Ukrainian adolescents. The study sample consisted of 1075 adolescents who
were enrolled in the “Family and Children of Ukraine” birth cohort study. They self reported
how they prefer to spend their leisure time as well as their smoking, drinking, and sexual
behaviors. The adolescents also completed the revised Eysenck Personality Inventory (EPI).
Engagement in tourism was not associated with smoking or alcohol use. It was associated with
ever having had sexual relations (OR=1.63; p=0.022) and with having had recent sexual relations
(OR=1.67; p=0.037). These associations were stronger for males than females. Adolescents
who had ever had sexual relations and those who had recent sexual relations had significantly
higher extraversion scores on the EPI than adolescents who had not (18.16 vs 16.65; p=0.002
and 18.45 vs 16.72; p = 0.002, respectively). In multivariable analyses, ever having sexual relations
and having recent sexual relations were significantly associated with male gender, age,
and marginally associated with extraversion, but not with tourism. The authors conclude that
among Ukrainian adolescents, the association between engagement in tourism and sexual
behavior is mediated by personality, specifically higher extraversion.

Keywords:Tourism, Personality, Adolescents, Risky Behavior

DOI: 10.5937/turizam23-21982

Article info: 107-119

Received: February 2019 | Accepted: August 2019