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Authors: Sabyasachi Dutta, R.K. Chauhan, Kavita Chauhan

Abstract: The ever increasing internet, mobile and credit card penetration along with government efforts to boost tourism, a rising middle class, and an increasing disposable income has ensured that online travel agencies in India are going to enjoy a high growth period. The only way to sustain their business in this highly competitive yet low-margin environment is to acquire and retain customers by improving customer trust and perceived value. The focus is to understand the impact of electronic service quality’s dimensions on customer trust while they use online travel agencies in India. It will help online travel agencies to deploy resources correctly to strengthen processes which impact trust the most. Additionally, it will help guide existing online travel agencies and future entrants to have an in-depth understanding of the dimensions of electronic service quality that are information availability, ease of use, graphic style, privacy, and security of their websites.

Keywords: trust, electronic service quality, online travel agencies, perceived value, Indian travel market

DOI: 10.5937/turizam21-16103

Article info: 111-112

Received: July 2017 | Accepted: September 2017

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Authors: Noémi Hajdú, Katalin Lipták

Abstract: The study will analyzes and compare changes of the employment in two different years (2008 and 2013) in Hungary NUTS 2 level regions. The labor market of these NUTS 2 level regions had an influence of the economic crisis lately and the most of states have not yet recovered from the deep recession. Even though the employment policies were introduced significantly, the labor market was affected negatively by the crisis. The calculation of difference analysis is solved by using shift-share analysis on regional levels of Hungary. A shift-share analysis determines the relationship between economic growth indicators and other national or regional factors. The analysis helps to identify regional sectors which have competitive advantages. A shift-share analysis takes account of the employment changes over time among industries of a regional economy. Then it classifies the employment changes into various components. The relationship between the tourism employment and the other sectoral employment will be illustrated.We analyzed the problem which is so called “20-80 societies” and occurred by the impact automation processes.

Keywords: world economic crisis, shift-share analysis, employment structure, e-tourism

DOI: 10.5937/turizam21-16111

Article info: 123-131

Received: September 2017 | Accepted: September 2017

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Authors: Milosava Matejević

Abstract: A well-planned and organized dog competition is a serious event with a large number of visitors. It has great cynologic, but also economic and tourist importance for the city and the country in which it is organized. Seriously organized dog competitions with a large number of registered dogs and competitors, regardless of whether they are of national or international significance, bring together a large number of people, among them not only competitors, but also members of the organizing team, judges, trainees, volunteers, exhibitors, veterinarians, observers and others. Among the visitors, there are a large number of people traveling far from the place of residence to participate in these competitions. Canine events (competitions in the work and beauty of dogs) are characterized as specific, thematic, interactive and public events with sports-recreational, business and entertainment character. During these events dogs are classified in beauty or a certain type of work. As such, dog events can significantly contribute to the improvement of the tourism product of a certain area, as well as the entire touristic product of Serbia.

Keywords: canine events, event tourism, hunting tourism

DOI: 10.5937/turizam21-16112

Article info: 132-138

Received: August 2017 | Accepted: September 2017

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Authors: Ilham Junaid, Anne-Marie D’Hauteserre

Abstract: Innovation in all sectors of development has been the major concern of the Indonesian government including in tourism. Residents, however, are sceptical because Jeneponto regency is a dry area and thus has limited tourism potential. This paper aims at examining whether or not the A’jarang festival is an innovative way to inhance tourism; proposing efforts or strategies to support the festival as tourism innovation; and recommending approaches that can encourage the local government to implement more innovative ways for regional tourism development. The article is based on a qualitative study conducted in 2016. The study reveals that although strategies are needed to support the A’jarang festival, it is considered an innovative effort. The festival should be managed based on the principles of products, processes, markets and managerial innovations. This paper underlines the importance of providing a representative venue and implementing iconic culinary tourism, conferences and seminars, cultural events and creative industries. The local board of tourism needs to strengthen its relationship with eight different community groups including the central and regional government, local leaders, the tourism industry, cultural activists, local community members, academics, non-tourism government institutions and the media.

Keywords: The A’jarang festival, innovation, Jeneponto regency, Indonesia

DOI: 10.5937/turizam21-16113

Article info: 139-150

Received: October 2017 | Accepted: December 2017