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Authors: Ibrahim Cetin, Onur Icoz, Ayhan Gokdeniz

Abstract: There are many studies on the concept of emotional labor in the literature, but limited studies available in the food services business. For this reason, the basic objective of present study is to identify the factors affecting emotional labor of employees in this industry and to explore the situational factors and demographic variables that may have an impact on emotional labor through its sub dimensions as surface acting and deep acting. The data were collected from the food services workers during 2017 summer season in Van, by a questionnaire as the survey instrument which was developed by the authors from the literature. Major findings of this survey can be summarized as; emotional labor was mostly influenced by emotional dissonance and interaction variety, and positive relationships were found between interaction frequency and interaction intensity, emotional dissonance and interaction variety; there is a significant association between intensity of interaction and gender of the employees; and as a demographic dimension, woman workers display more intensive emotional labor then men do.

Keywords: Emotional Labor, Food Services Business, Situational factors

DOI: 10.5937/turizam22-19040

Article info: 133-144

Received: October 2018 | Accepted: December 2018

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Authors: P.P. Mohanty

Abstract: The integral part of human travel from ancient age has been the result of interlinking of religion and tourism. Religious tourism, the tourism which is motivated by the belief and faith has been proved from the millennia. The symbolic and hectic nature of modern tourism has become sought after touristic activities due to the numerous religious festivals which are very often termed as a sacred sojourn. That is how festival tourism has been considered as one of the prominent part of religious tourism, more concentrated with spiritualism, divinity, blending with and driving towards culture, tradition, and heritage. Festival tourism is now viewed as an alternative to the religious tourism for cultural and heritage resurgence, renaissance and awakening, transcending the border of religiosity into universal humanity and spirituality. This paper aims to highlight the emerging nature of festival tourism in a small state like Odisha , India and the author has been able to formulate the different strategic approach of destination management and marketing considering the various attributes of festival tourism and in the same time pointing out the various roles and responsibilities of DMMO for the smooth and effective destination development.

Keywords: Festival Tourism, Destination, Marketing, Management, Strategic approach

DOI: 10.5937/turizam22-17398

Article info: 145-157

Received: Jun 2018 | Accepted: December 2018

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Authors: Saša Škorić, Srećko Favro, Neven Šerić

Abstract: Nautical tourism is specific because it depends on maritime and coastal region, natural geographical prerequisites, specific infrastructure and many other specific environment factors. It consists of three segments, Charter tourism, Cruise trips and Marinas. Mega-yachts as subsegment of segment Marinas is very specific with high financial value in comparison with other elements of nautical tourism, but it is unattended in comparison to the other ones. The least represented subsegment of segment Marinas in the Republic of Croatia is Mega-yachts berths that should provide the greatest possibilities in terms of profit. There are not enough real data regarding future needs for mega-yachts berths in realized studies and made strategic guidelines. The aim of this research is making of strategic guidelines those can provide further growth and development of marinas in subsegment of mega-yachts, but it could also be a good backup for lot of other activities those are necessary for that segment of nautical tourism. It should assure their whole year residence in Croatia that would bring the economic development of marinas and it would speed up development of accompanying services, too. Five determined hypothesis have been tested and confirmed in this work. Two standard research methods were used. Secondary data were collected by research method round the table, while primary data were collected by query on Croatian and English language, with personal interviews and observations. The results from this research have shown that Croatia has the potential to attract the mega-yachts, offering various services and development of services for attracting the mega-yachts and extend the tourist season. All of the above-mentioned contributes to the hiring of the population, attracting the investments, increasing the economic standard and local community development.

Keywords: Mega-yacht, strategy of marinas, factors of development, market of berths.

DOI: 10.5937/turizam22-19125

Article info: 158-167

Received: October 2018 | Accepted: December 2018

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Authors: Ljubica Jurišin, Aleksandra S. Dragin, Tatjana Pivac, Kristina Košić, Ivana Blesić

Abstract: The purpose of this paper was to analyse the Frankfurt Table, as a successful tool in development of business ethics in global tourism. The aim of the research was to examine the form and the usage of the Frankfurt Table and to determinate the situation in Serbia, in terms of whether this list is used as a guide in the business of travel agencies. In this regard, the attitudes of the employees in travel agencies in Serbia were examined. During the data collection and analysis, as well as during the interpretation of the results, historical, comparative, descriptive methods, as well as the survey research and synthesis were used. The research results can be useful for tourism industry, including the numerous participants whose services are part of the tourist arrangement.

Keywords: Frankfurt Table, tourism, travel agencies, Serbia

DOI: 10.5937/turizam22-20635

Article info: 168-180

Received: December 2018 | Accepted: January 2019