Ivana Blešić

Full Professor

Biography

Date and place of birth: August 6, 1975. Novi Sad.

In October 2007, she defended her master’s thesis in hotel management. In July 2010, she defended her doctoral dissertation, “Quality of Hotel Services as a Factor in Market Position in Spas of the West Morava Region.”

Contact

Phone: +381 21 485 2835; Fax: +381 21 459-696

E-mails: ivana.blesic@dgt.uns.ac.rs; ivana.blesic@gmail.com

Position held

  • Assistant  candidate (2007-2008)
  • Assistant (2008-2011)
  • Assistant Professor (2011-2015)
  • Associate Professor (2015-2020)
  • Full professor (2020 -)

Other important information

Foreign languages: English, Russian

Other related employment and activities

  • Member of National Council for tourism development of Republic of Serbia (2013-2014)
  • Member of a working group on drafting a bill on amendments to the Law on Tourism and setting up regulation in the area of tourism (2014)
  • Specialist consultant within the working group Statistics, analysis and market research of the National Council for tourism development of Republic of Serbia (2014)
  • Member of a working group of the Chamber of Commerce and Industry of Vojvodina for economic relations with foreign countries (2014-2017)
  • PhD Ivana Blešić was employed in the sales and marketing department of Hotel Park in Novi Sad. (2001-2006)

Courses

  • Qualitative and quantitative research methods in tourism
  • Global tendencies in international hotel management
  • Service orientation of employees in tourism and hotel management
  • Quality Management
  • Hospitality management
  • Sales department and front office management
  • Room division management and housekeeping

References

  • Blešić, I. (2017). Quality management in tourism and hotel industry. University of Novi Sad, Faculty of Science, Department of Geography, Tourism and Hotel Management, Novi Sad. ISBN 978-86-7031-446-7.
  • Popov-Raljić, J., & Blešić, I. (2012 and 2016). Food safety – application of HACCP systems in hospitality and hotel industry. University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Novi Sad. ISBN 978-86-7031-259-3.
  • Blešić, I., Petrović, M. D., Gajić, T., Tretiakova, T., Vujičić, M., & Syromiatnikova, J. (2021). Application of the analytic hierarchy process in the selection of traditional food criteria in Vojvodina (Serbia). Journal of Ethnic Foods, 8, 1-13. https://doi.org/10.1186/s42779-021-00096-2
  • Gajić, T., Đoković, F., Blešić, I., Petrović, M. D., Radovanović, M. M., Vukolić, D., … & Mićović, A. (2023). Pandemic boosts prospects for recovery of rural tourism in Serbia. Land, 12(3), 624. https://doi.org/10.3390/land12030624
  • Blešić, I., Kovačić, S., Petrović, M., & Milićević, S. (2021). The effects of organisational factors on work outcomes in hospitality: the role of resilience. European Journal of International Management. DOI: 10.1504/EJIM.2021.10040417
  • Blešić, I., Ivkov, M., Tepavčević, J., Popov Raljić, J., Petrović, M. D., Gajić, T., … & Lukić, T. (2022). Risky Travel? Subjective vs. Objective Perceived Risks in Travel Behaviour—Influence of Hydro-Meteorological Hazards in South-Eastern Europe on Serbian Tourists. Atmosphere, 13(10), 1671.
  • Blešić, I., Pivac, T., Kovačić, S., Cimbaljević, M., Lukić, T., Bubalo Živković, M., Đerčan, B., & Bjelajac, D. (2022). Place Attachment, Cultural Involvement, and Residents' Attitudes towards Tourism Development: The Case of Novi Sad, the European Capital of Culture 2022. Sustainability, 14(15), 9103. https://doi.org/10.3390/su14159103
  • Aleksić, M., Raljić, J. P., Gajić, T., Blešić, I., Dragosavac, M., Penić, M., & Bugarčić, J. (2022). Factors of Airline Selection and Reflight Intention During the Pandemic/Case of Serbian Airlines Users. Frontiers in Psychology, 13, 915321. https://doi.org/10.3389/fpsyg.2022.915321
  • Blešić, I., Petrović, M. D., Gajić, T., Tretiakova, T. N., Syromiatnikova, J. A., Radovanović, M., … & Yakovenko, N. V. (2021). How the Extended Theory of Planned Behavior Can Be Applied in the Research of the Influencing Factors of Food Waste in Restaurants: Learning from Serbian Urban Centers. Sustainability, 13(16), 9236. https://doi.org/10.3390/su13169236
  • Ivkov, M., Božić, S., & Blešić, I. (2019). The effect of service staff's verbalized hospitality towards group diner's additional purchases and tipping behaviour. Scandinavian Journal of Hospitality and Tourism, 19(1), 82-94. https://doi.org/10.1080/15022250.2017.1415168