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Authors: Vanja Pavluković, Stojan Vuković, Marija Cimbaljević

Abstract: Business tourism is an important and fast-growing sector in the global tourism industry. It is often positioned as a crucial part of an economic development strategy, particularly in emerging destinations, such as Serbia. As there is a growing number of destinations that recognized benefits of business tourism development, tourism professionals and destination management must be aware of key success factors for business tourism destinations, namely factors that influence the choice of host destination for a business event. Serbia has been one of the growing meeting destinations in Europe in the last decade, and Zlatibor is a desirable tourist destination in the country, with a good reputation in hosting meetings primarily in the field of medicine. This study aims to examine the success factors for business tourism destination and the attractiveness of Zlatibor for holding business events from destination stakeholders’ perspective. The results could be of interest to all stakeholders in business tourism.

Keywords: business tourism, meetings industry, destination selection criteria, convention bureau, Zlatibor

DOI: 10.5937/turizam25-28201

Article info: 110-120

Received: August 2020 | Accepted: January 2021

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Authors: Adi Ćorović, Ahmed Obralić

Abstract: This study deals with the buildings and sites destroyed during the war in Bosnia and Herzegovina, mostly carrying cultural and historical importance. In the last two decades in Bosnia and Herzegovina, there has been an actual reconstruction or restoration of cultural heritage, some of which have been included on the UNESCO World Heritage List. Indeed, “facsimile” reconstruction is often the case, based on the concept “as it was, where it was”. Citizens of other faiths and nationalities have often given material and/or moral support to the reconstruction of “different” religious sites, confirming the thesis that they associate one part of their identity with “different”. It was the first major war in Europe after World War II, where a great number of cultural goods were destroyed as symbols related to the identities of entire nations. Therefore, the response related to the reconstructions was similar to Europe’s response after 1945 and represented a contribution to reconciliation, alleviation of collective trauma, and the development of intercultural dialogue and tourism. The study included an observation method for data collection. Based on conducted observations, the archival method was used for the investigation of documents and textual material, finding data in form of historical documents on architects, designers, the purpose of the settings, constructions, reconstructions, their interaction with areas, proofs on heritage values, and significance for the tourism of Bosnia and Herzegovina. All the aforementioned confirms the thesis that from today’s perspective, the restored or reconstructed areas are the bearers of intercultural dialogue and the tourist potential of local communities and that reconstruction as the method has a very big role in the peace-building process.

Keywords:  Intercultural dialogue, Restoration, Bosnia and Herzegovina, Tourism, Cultural heritage sites

DOI: 10.5937/turizam25-30494

Article info: 121-133

Received: January 2021 | Accepted: May 2021

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Authors: Biswajit Sarmah, Homeswar Goswami

Abstract: Assam, the premier north eastern state of India, has a long history of hosting wildlife tours inside its world famous Kaziranga National Park since 1904. Tour operators operating from the state have been carrying millions of domestic and international tourists annually to various destinations of Assam and its adjacent states of North East India. At present, aroundseventy Government of Assam recognised Private Tour Operators and one Government tour operator under Assam Tourism Development Corporation are providing valuable services to the tourists visiting this part of the country. The present study intends to study the challenges faced by the Private Tour Operators of Assamand also to try to put forward few suggestionsfor the improvement of their business conditions. The research work is mostly based on primary data collected during the interactions with the officialsof the Private Tour Operators of Assam and few secondary data are also gathered from various printed and online publications, records of the Directorate of Tourism-Assam and various research publications. The research results determined the existence of many challengesthat Private Tour Operators need to deal with while operating from this remotest part of India. It is expected that the research results will help the Private Tour Operators of Assam in finding solutions to some of their problems and thereby improving their business conditions. This study is also believed to serve the state tourism department and policymakers to formulate plans for the development of tour operators in particular and tourism in general for the state.

Keywords: private tour operators, tourism, Assam, north east India, Kaziranga national park, package tours

DOI: 10.5937/turizam25-27590

Article info: 134-148

Received: July 2020 | Accepted: March 2021

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Authors: Natalija Knežević, Biljana Grubor, Bojana Kalenjuk, Stefan Šmugović, Maja Banjac, Goran Radivojević

Abstract: Hospitality organizations of today keep up with the trends to remain competitive in a changeable market. For that reason, organizations must continuously work on their development and sustainability, and quality and good management is a precondition for successful business operations. Management is a universal process implemented in different production and service activities of the economy and different organizations regardless of the size and structure. Accordingly, food and beverage managers in hospitality have a task to combine fundamental principles and functions of management to achieve the company goals and bring success to the business. The subject of this paper is a review of principles and functions of management with the aim to make a correlation between individual functions and principles and their codependence in a restaurant business

Keywords: food and beverage management, hospitality, restaurant business, management principles, management functions

DOI: 10.5937/turizam25-33118

Article info: 149-160

Received: January 2021 | Accepted: September 2021